1. General Terms

Our services are provided in accordance with the highest standards of care. By engaging our services, you agree to provide accurate information about your needs and comply with the terms outlined in your service agreement.

2. Services Provided

We offer domiciliary care services, including but not limited to:

• Personal Care Assistance
• Medication Management
• Daily Living Support
• Companionship Services

Details of the specific services provided will be outlined in your individual care plan.

3. Payment Terms

All fees for services are payable as outlined in the service agreement. Payments must be made on time, and any late payments may incur additional charges.

4. Cancellations and Terminations

If you need to cancel or terminate services, please provide at least 7 days’ notice in writing. Failure to do so may result in cancellation fees as outlined in your agreement.

5. Confidentiality

We respect your privacy and handle all personal information in compliance with GDPR and other applicable data protection laws. Your information will only be shared with authorised personnel involved in your care.

6. Limitations of Liability

While we strive to provide the highest quality of care, we are not liable for delays, interruptions, or any issues outside our reasonable control.

7. Amendments

We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services signifies your acceptance of the updated terms.

8. Contact Us

If you have any questions about these terms, please contact us:

Email: [email protected]

Phone: +44 203-643-4278

1. Introduction

Route To Transition Domiciliary respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect various types of personal information, including:

• Personal details (e.g., name, contact information)
• Health information (related to care services)
• Payment and billing information (for service payments)

We collect this information to provide you with the best possible care and service.

3. How We Use Your Information

We use your personal data for the following purposes:

• To deliver care and services according to your needs
• To process payments and manage billing
• To improve and personalise our services
• To comply with legal and regulatory obligations

4. Data Security

We implement strict security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your data is stored securely and accessed only by authorised personnel.

5. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to provide care services, comply with legal obligations, or for other legitimate purposes related to your care.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletions of your personal data
• Object to the processing of your personal data in certain circumstances

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions or concerns regarding your privacy, please contact us:

Email: [email protected]

Phone: +44 203-643-4278